Secure Performance Tools for
Government Operations

Essential Personnel is a blend of modern performance development tools built to meet the operational characteristics of government. Hosted in AWS’ GovCloud, we prioritize the security, privacy, compliance, and reliability of our products and services.

SOC 2 Type II Compliant

Security You Can Trust

We have achieved SOC 2 Type II attestation—your data is protected with industry-leading safeguards.

Advanced Security & Seamless Integration

Robust Protection & Easy Connectivity

Leverage AWS-encrypted storage, MongoDB deployment, and strict compliance measures alongside seamless integrations with leading services and in-app support for unmatched security and user experience.
i was cleaning my laptop and i found it wonderful. see ya.by Alexandre Debiève

Security & Technology

  • Hosted in AWS' GovCloud
  • AWS encrypted boot & block volumes for data storage
  • MongoDB deployment for customer data that includes encryption, user authentication and SSL encryption for all traffic
  • All traffic between application tiers (Client Browser, Load Balancers, Application Servers, Storage and Databases) are encrypted with 2048 bit SSL certificates.
  • Containerized, isolated deployments for every customer
  • Least-privilege, Role Based Access Controls
  • FIPS 140-2 approved cipher suites with TLS 1.2+ for all connections internal and external.
  • Firewalled servers
  • Cloudflare DDoS and Security protections
  • Source code security scanning
If you feel the desire to write a book, what would it be about?by Glenn Carstens-Peters

In-app Chat for Customer Service

Don’t want to call or email?  We offer an in-app chat tool that connects all of your users to our client success team and software engineers. This is a popular tool that emphasizes our commitment to overwhelming customer success. 
Designs for Facebook & Instagram influencers > https://creativemarket.com/NordWoodby NordWood Themes

Single-Sign-On

Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems. 

We support any SAML or any OIDC compliant SSO provider, including Microsoft’s Entra ID (formerly Azure AD), Google Workspace, Okta, Auth0, et al.

Benefits of using single sign-on include:

  • Mitigate risk for access to 3rd-party sites. Because user passwords are not stored or managed externally
  • Reduce password fatigue from different username and password combinations
  • Reduce time spent re-entering passwords for the same identity
  • Better network security. Eliminating multiple passwords also reduces a common source of security breaches—users writing down their passwords. 

Security Practices

We ensure robust security with U.S.-based in-house engineers, rigorous annual training, continuous vulnerability scanning, third-party testing, and a 99.9% Uptime SLA for reliability and protection.

Benefits of our Security Practices include:

  • Annual third-party penetration testing, conducted against the OWASP Top 10 and thousands of other attack vectors.
  • We do not use resources outside of the United States.
  • All our software engineers are in-house. No external "Dev Shops".
  • All EP team members complete annual security training. In-scope members complete additional CJIS training.
  • In-scope EP team members receive Law Enforcement agency sponsored background checks and are finger printed
  • All EP employee computers are protected with best-in-class Device Management
  • Software is checked during development by static analysis tools. Supply chain security is checked during development, and continuously via automated tooling
  • We run static and dynamic analysis on our source code, with continuous scanning for vulnerabilities (CVE related). Endpoint protection and Zero Trust networking are in use as well. We scan all commits to our source repositories both Just-in-Time and on a scheduled basis.
  • Robust security policies in-place and developed in collaboration with a top-tier Cyber Security firm
  • We guarantee reliability with a 99.9% Uptime SLA as standard, establishing a consistently stable environment.
  • Customer data, including content, is continuously backed up and retained for recoverability in case of disasters.
i was cleaning my laptop and i found it wonderful. see ya.by Alexandre Debiève

Technology

  • AWS encrypted boot & block volumes for data storage
  • MongoDB deployment for customer data that includes encryption, user authentication and SSL encryption for all traffic
  • All traffic between application tiers (Client Browser, Load Balancers, Application Servers, Storage and Databases) are encrypted with 2048 bit SSL certificates.
  • EP hosts its cloud resources in AWS's Columbus, OH (us-east-2) and Portland, OR (us-west-2) datacenters (primary is in Columbus)
  • We do not use resources outside the United States
  • Containerized, isolated deployments for every customer
  • Least-privilege, Role Based Access Controls
  • End-to-end encryption with modern TLS
  • Firewalled servers
  • Cloudflare DDoS and Security protections
  • Source code security scanning
shallow focus photography of computer codesby Shahadat Rahman

Integrations & Partners

ESO offers an integrated suite of software products for EMS agencies, fire departments, and hospitals.

Aladtec provides public safety employee scheduling to match shifts to your rotation patterns and monitor minimum staffing requirements.

If you feel the desire to write a book, what would it be about?by Glenn Carstens-Peters

In-app Chat for Customer Service

Don’t want to call or email?  We offer an in-app chat tool that connects all of your users to our client success team and software engineers. This is a popular tool that emphasizes our commitment to overwhelming customer success. 
Designs for Facebook & Instagram influencers > https://creativemarket.com/NordWoodby NordWood Themes

Single-Sign-On

Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems. 

Benefits of using single sign-on include:

  • Mitigate risk for access to 3rd-party sites. Because user passwords are not stored or managed externally
  • Reduce password fatigue from different username and password combinations
  • Reduce time spent re-entering passwords for the same identity
  • Better network security. Eliminating multiple passwords also reduces a common source of security breaches—users writing down their passwords. 

Integrations & Partners

ESO offers an integrated suite of software products for EMS agencies, fire departments, and hospitals.

Aladtec provides public safety employee scheduling to match shifts to your rotation patterns and monitor minimum staffing requirements.

Seamlessly transfer incident data into EP's early warning and case managment system.

Real-time alerts, latest news, messaging, easy-to-update and automated mission-critical information.

Transfer critical incident information and integrate into EP wellness profiles and early warning alert systems.

Sync credentialing information for a comprehensive view of training and performance.

Access to a secure online exam platform. Create engaging exams or quizzes and integrate results into a user's profile.

Automatically populates mileage, runtime/engine hours and current location of any vehicle into EP fleet for better tracking and maintenance.

Sync e-learning and instructor-led training into Essential Personnel's Logbook.

Software Partners

Partnering with best-in-class software.

Our software partners are designed to ensure security and privacy.

Answers to Your Questions About the Platform

Most agencies arrive here already running four or five systems. These are the questions they ask about how this one fits.

Professional standards software for public safety and government, holding performance, training, policy, wellness, case management and equipment on one employee record. It is hosted in AWS GovCloud with SOC 2 Type II and CJIS aligned controls.

The organising idea behind professional standards software is the record rather than the module. Most agencies assemble this from separate products, and each one keeps its own copy of the roster, so the reconciliation between them becomes somebody's standing job. Professional standards software earns its place by removing that work, not by having more features. A public safety software platform with forty modules and five rosters has solved nothing.

The practical test of any professional standards software is whether one screen shows everything about one person. If a public safety software platform cannot do that, it is a suite of products sharing a login rather than a public safety software platform.

Team Builder covers org structure and capability. Performance Development covers evaluations, awards, 360 feedback and field training. Training Management covers certifications, qualifications and task books. Guidance covers policies and acknowledgement. Case Management covers internal affairs, accidents, injuries and critical incidents. Equipment Accountability covers issued gear and chain of custody.

Unusually for personnel management software, they are available separately. Individual suites run from $20 to $85 per user and the bundled Total Solution is $175 per user, so an agency can start with the one that hurts most and expand. Figures are on the pricing page, which is itself unusual in personnel management software.

The advice we give is to start where the pain is measurable rather than buying everything at once. Personnel management software adopted one suite at a time gets used; personnel management software rolled out everywhere in one quarter usually gets used in one corner.

Nine software integrations are named on the product page, across four categories. Records and incident data from ESO, EPR Fireworks and First Due. Scheduling from Aladtec. Training and credentialing from Vector Solutions, Fire Engineering Training and Synap. Telematics from Geotab, and alerting from First Arriving.

Those software integrations matter more than the feature list in most evaluations, because they decide whether data arrives automatically or gets typed twice. Double entry is what kills adoption within a quarter, and software integrations are the only real defence against it.

Check the specific direction and scope of any integration during evaluation rather than assuming. Software integrations vary a great deal in what they actually move, and a named logo does not tell you whether the sync is one way, two way, real time or nightly.

Aladtec is the named scheduling integration. It provides public safety employee scheduling matched to rotation patterns with minimum staffing monitoring, and connecting it means the roster and the schedule are not maintained twice.

If you run different scheduling software, raise it early. Scheduling is one of the systems most likely to already be embedded in daily operations, and it is rarely worth replacing just to gain an integration.

Essential Personnel does not do scheduling itself, and does not try to. The roster it holds is the personnel record rather than the shift plan.

Yes, through the named RMS integrations. EPR Fireworks transfers incident data into the early warning and case management system. First Due transfers critical incident information into wellness profiles and early warning alert systems. ESO provides an integrated suite across EMS, fire and hospitals.

This is the integration that changes behaviour most, because it means a traumatic call or an injury reaches the wellness record without a supervisor remembering to enter it. Self reported incident data is always incomplete, and the gaps are never random.

Detail on what happens once the data arrives is on the Safety and Wellness page.

Three named integrations cover it. Vector Solutions syncs credentialing information for a combined view of training and performance. Fire Engineering Training syncs e-learning and instructor led training into the Logbook. Synap provides a secure online exam platform with results integrating into a user profile.

This is the practical answer to whether Essential Personnel replaces your learning management system. It does not. It is the system of record that the course providers feed, which is why the integrations exist rather than a course library.

If your provider is not on the list, ask. The question worth asking is what format they can export and how often, because that usually determines what is feasible.

Geotab is the named telematics integration, automatically populating mileage, runtime and engine hours, and current vehicle location into the EP fleet record.

That makes the vehicle record self maintaining for the fields nobody updates by hand. Mileage entered manually is wrong within a week, and it is the field maintenance decisions depend on.

The rest of the vehicle record, including unit number, plate, VIN, radio ID and camera type, is on the Equipment page.

No, and treating it as one will lead to a bad procurement. Essential Personnel does not run payroll, benefits administration, time and attendance, applicant tracking or scheduling. Keep your HRIS and keep any all in one HR platform you already run.

An all in one HR platform is built around the transactional employment record, which is a genuinely different problem. What sits above that record, meaning development, documentation, readiness, conduct and accountability, is what this covers and what an all in one HR platform is generally weakest at.

The honest framing is that this is the layer your HRIS was never designed to hold. Agencies looking for a single all in one HR platform to replace everything will be disappointed by every vendor in this category, including us.

Workforce management software in the commercial sense is largely about scheduling, labour cost, forecasting and time capture. Almost none of it models rank, sworn status, task books, certifications with expiry, use of force review or field training.

Those are not edge cases in public safety, they are the daily record, and workforce management software rarely models any of them. Workforce management software that cannot represent them forces an agency into custom fields and free text, which is how the data becomes unreportable.

The other difference is what the record is for. Commercial workforce management software optimises deployment and cost. This exists to make personnel decisions defensible two years after they were made, which is a different design goal entirely.

Yes. As employee management software it runs across general government alongside police and fire in many municipalities. Public works, parks, utilities and administration all carry certifications, equipment, evaluations and policy acknowledgement.

The suites that differ by department are configuration rather than separate products, so employee management software for a public works crew and for a patrol division is the same platform with different content. That is the point for a city that currently reports in three formats.

The caveat is that the design assumptions come from public safety. If you are purely a general government employer with no uniformed services, conventional employee management software may fit more naturally, and plenty of good employee management software exists for that, and you should compare honestly. More on the Human Resources page.

Less than most public safety technology procurements. A one time startup fee of $3,000 covers onboarding, support and training, and existing records can be brought in through bulk import from spreadsheets.

The work that determines whether public safety technology succeeds is configuration rather than data loading. Evaluation templates, role permissions, alert thresholds and career path requirements all encode how your agency actually operates, and getting them wrong produces a system people work around.

Treat the import as a cleanup rather than a copy. Most agencies' current spreadsheets contain retired items, departed staff and hand transcribed serials, and loading that unchanged gives you public safety technology that inherits every existing error and is distrusted from day one. No public safety technology recovers well from a bad first impression.

Several things about any public safety software platform are not documented publicly, and you should ask rather than assume. Mobile access and whether supervisors can file notes from a phone. Whether a public API exists for integrations that are not on the named list. Reporting export formats. Data retention and what happens to your records if you leave.

Also ask about the direction and frequency of any integration you are relying on, and get the answer in writing. This is the most common gap between what a buyer assumed and what a public safety software platform actually delivered.

We would rather you asked these before signing. The security and compliance page covers hosting, encryption and audit documentation, and anything not answered there is a fair question for the demo.

Bring the systems you already run and we will tell you honestly what connects and what does not.

Request a Demo