Secure Performance Tools for
Essential Personnel is a blend of modern performance development tools built to meet the operational characteristics of government. Hosted in AWS’ GovCloud, we prioritize the security, privacy, compliance, and reliability of our products and services.
SOC 2 Type II Compliant
Security You Can Trust
We have achieved SOC 2 Type II attestation—your data is protected with industry-leading safeguards.
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Advanced Security & Seamless Integration
Robust Protection & Easy Connectivity
Leverage AWS-encrypted storage, MongoDB deployment, and strict compliance measures alongside seamless integrations with leading services and in-app support for unmatched security and user experience.
Security & Technology
- Hosted in AWS' GovCloud
- AWS encrypted boot & block volumes for data storage
- MongoDB deployment for customer data that includes encryption, user authentication and SSL encryption for all traffic
- All traffic between application tiers (Client Browser, Load Balancers, Application Servers, Storage and Databases) are encrypted with 2048 bit SSL certificates.
- Containerized, isolated deployments for every customer
- Least-privilege, Role Based Access Controls
- FIPS 140-2 approved cipher suites with TLS 1.2+ for all connections internal and external.
- Firewalled servers
- Cloudflare DDoS and Security protections
- Source code security scanning
In-app Chat for Customer Service
Don’t want to call or email? We offer an in-app chat tool that connects all of your users to our client success team and software engineers. This is a popular tool that emphasizes our commitment to overwhelming customer success.
Single-Sign-On
Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems.
We support any SAML or any OIDC compliant SSO provider, including Microsoft’s Entra ID (formerly Azure AD), Google Workspace, Okta, Auth0, et al.
Benefits of using single sign-on include:
- Mitigate risk for access to 3rd-party sites. Because user passwords are not stored or managed externally
- Reduce password fatigue from different username and password combinations
- Reduce time spent re-entering passwords for the same identity
- Better network security. Eliminating multiple passwords also reduces a common source of security breaches—users writing down their passwords.
Security Practices
We ensure robust security with U.S.-based in-house engineers, rigorous annual training, continuous vulnerability scanning, third-party testing, and a 99.9% Uptime SLA for reliability and protection.
Benefits of our Security Practices include:
- Annual third-party penetration testing, conducted against the OWASP Top 10 and thousands of other attack vectors.
- We do not use resources outside of the United States.
- All our software engineers are in-house. No external "Dev Shops".
- All EP team members complete annual security training. In-scope members complete additional CJIS training.
- In-scope EP team members receive Law Enforcement agency sponsored background checks and are finger printed
- All EP employee computers are protected with best-in-class Device Management
- Software is checked during development by static analysis tools. Supply chain security is checked during development, and continuously via automated tooling
- We run static and dynamic analysis on our source code, with continuous scanning for vulnerabilities (CVE related). Endpoint protection and Zero Trust networking are in use as well. We scan all commits to our source repositories both Just-in-Time and on a scheduled basis.
- Robust security policies in-place and developed in collaboration with a top-tier Cyber Security firm
- We guarantee reliability with a 99.9% Uptime SLA as standard, establishing a consistently stable environment.
- Customer data, including content, is continuously backed up and retained for recoverability in case of disasters.
Technology
- AWS encrypted boot & block volumes for data storage
- MongoDB deployment for customer data that includes encryption, user authentication and SSL encryption for all traffic
- All traffic between application tiers (Client Browser, Load Balancers, Application Servers, Storage and Databases) are encrypted with 2048 bit SSL certificates.
- EP hosts its cloud resources in AWS's Columbus, OH (us-east-2) and Portland, OR (us-west-2) datacenters (primary is in Columbus)
- We do not use resources outside the United States
- Containerized, isolated deployments for every customer
- Least-privilege, Role Based Access Controls
- End-to-end encryption with modern TLS
- Firewalled servers
- Cloudflare DDoS and Security protections
- Source code security scanning
In-app Chat for Customer Service
Don’t want to call or email? We offer an in-app chat tool that connects all of your users to our client success team and software engineers. This is a popular tool that emphasizes our commitment to overwhelming customer success.
Single-Sign-On
Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems.
Benefits of using single sign-on include:
- Mitigate risk for access to 3rd-party sites. Because user passwords are not stored or managed externally
- Reduce password fatigue from different username and password combinations
- Reduce time spent re-entering passwords for the same identity
- Better network security. Eliminating multiple passwords also reduces a common source of security breaches—users writing down their passwords.
Integrations & Partners
ESO offers an integrated suite of software products for EMS agencies, fire departments, and hospitals.
Aladtec provides public safety employee scheduling to match shifts to your rotation patterns and monitor minimum staffing requirements.
Seamlessly transfer incident data into EP's early warning and case managment system.
Real-time alerts, latest news, messaging, easy-to-update and automated mission-critical information.
Transfer critical incident information and integrate into EP wellness profiles and early warning alert systems.
Maximize workforce potential by measuring core traits, energy levels, and stress responses to improve hiring, retention & team communication.
Accredited online training for EMS professionals.
Streamline alerts and communications faster and more efficiently.
Sync credentialing information for a comprehensive view of training and performance.
Access to a secure online exam platform. Create engaging exams or quizzes and integrate results into a user's profile.
Automatically populates mileage, runtime/engine hours and current location of any vehicle into EP fleet for better tracking and maintenance.
Sync e-learning and instructor-led training into Essential Personnel's Logbook.
Software Partners
Partnering with best-in-class software.
Our software partners are designed to ensure security and privacy.
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